Collaboration between councils, families, advocacy groups, and local communities remains key to effective SEND transport in H&F and Hackney.

Recent Collaborative Successes

Both councils have recently held open consultations inviting families to share experiences and suggest improvements to SEND transport offers. This cooperative approach has brought:

  • Policy changes, such as updated eligibility criteria and improved appeals processes
  • New support services, such as SEND buddy schemes and travel workshops
  • More accessible, straightforward documentation about rights and options

Community Initiatives

  • H&F’s Family Forums: Regular online and in-person meetings where parents and council staff co-produce policies, discuss challenges, and celebrate progress.
  • Hackney’s Inclusive Travel Consultations: Workshops, feedback events, and pilot schemes foster ongoing dialogue with carers and youths.

Why Collaboration Matters

  • Policies better reflect applicants’ real-world circumstances
  • Trust between families and councils improves
  • More voices are heard—leading to fairer, more effective outcomes

How Families Can Get Involved

  • Join local SEND parent groups and forums
  • Attend council feedback sessions or online surveys
  • Share your experiences—positive or constructive—through official channels

    When communities and councils work together, SEND transport becomes not just a service, but a partnership for lifelong opportunity.

    What to Do If You Need to Appeal a Transport Decision

    Navigating the appeals process after a denied or amended SEND transport application can be daunting, but all three councils—H&F, Hackney, and Islington—are committed to clear, transparent, and supportive pathways for families.

    When Should You Appeal?

    • If your child is refused council-provided transport
    • If the proposed mode of transport isn’t suitable for your child’s needs
    • If your eligibility is reduced or withdrawn after annual reviews

    Step-by-Step Guide

    • Cheque the Reason: Decision letters must outline exactly why transport was refused or changed.
    • Gather Evidence: Collect medical reports, school letters, or therapist statements that support your case.
    • Contact the Council SEND Team: Each borough has dedicated helplines and email contacts for appeals questions.
    • Officially Submit Your Appeal: Follow your council’s outlined process—usually by form or email. Be sure to meet stated deadlines (usually two to four weeks).
    • Panel Review: An independent panel will consider the case, sometimes inviting families to present their case or submit statements.
    • Outcome Notification: You’ll receive a written decision, with further appeal options if required.

    Support Along the Way

    • Ask for support from SENDIAS (Special Educational Needs and Disabilities Information, Advice and Support) services, which offer impartial guidance at each stage.
    • Council information pages frequently include template letters and FAQs to make the process clearer.

    Hand-in-hand with parents, councils across H&F, Hackney, and Islington are elevating the appeals process for SEND transport, prioritising fairness and the best outcomes for every child.

    Jimac Cars proudly manages SEND transport across all these boroughs, ensuring children receive safe, reliable, and compassionate service in Hackney, Islington, H&F, Waltham Forest, Camden, and Haringey.